Gymkamel provides this warranty to consumers who purchased Gymkamel product (Product(s)) from Gymkamel official store or one of its authorized retailers. We have a 1-year warranty policy on all our products, our products have a one-year warranty on production and material defects, so you can rest assured that you have got products for years to come. We manufacture all of our products to meet our superior standards. The warranty does not cover normal wear and tear. This means that you will not be covered by damage caused by accidents, improper care, negligence, or the natural breakdown of colours and materials over extended time and use.

We offer free repair or refund on all products covered by the warranty within the warranty period. We believe in re-use instead of replacing and will always consider if the damage is repairable before we decide to replace a product. While a new Gymkamel product is awesome, an old one maybe even more so. High-quality products with a long lifespan are one of the best measures to make a product more environmentally friendly.

The processing time for repairs is usually around 21 days from receiving the product or payment, in peak repair periods the process may take longer. When we repair your product, we always try to use original spare parts and fabrics, but if we do not have them, we choose the most like the original one.

The Warranty Period starts on the date of the retail purchase of the product by the original purchaser.

If the product is damaged or does not correspond with how the product was presented on the website, you have the right to enter a claim. Please contact Customer Support Centre as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault, then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.